Frequently Asked Questions

  • What methods of payment do you accept?

    We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

  • Do you accept PayPal?

    Yes, we accept PayPal.

  • When will my card be charged?

    Your card will be charged right after you make your order.

  • Is my payment secure?

    Yes, it is 100% secure. We work with one of the leading global payment providers – Paypal.

     

  • Your site keeps declining my card, what’s happening?

    Our payment processor communicates directly with your bank and automatically accepts or declines payment. Unfortunately, we cannot override the system. If your card is not accepted, please contact your bank or try using a different credit card.

     

  • Can I cancel my order?

    Unfortunately no. We do not accept cancellation of orders.

     

  • When will I receive my items?

    The estimated shipping date is approximately from 3 to 7 working days. If you did not receive your order, you may contact us at 03-9200 5000

     

  • Do you ship internationally?

    No. We only deliver within Malaysia.

     

  • I need to change my shipping address.

    Please contact us directly at 03-9200 5000

     

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Frequently Asked Questions

Ubah Store

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